Saturday, July 31, 2010

eCoupon Update

If you've been reading my blog here recently you probably know that there have been some issues with people using eCoupons. I've gotten different answers from employees of Kroger within the store, from their digital coupon division and from their corporate offices.

This morning I received an email from Christie Metropulos of Consumer Affairs at Kroger regarding an email I sent to them about the use of eCoupons and paper coupons together (stacking) on the same item. If you are not sure what I am referring to, please read previous posts here and here. If you loaded the eCoupons from the Kroger site, those coupons can removed from your Kroger card. eCoupons from Cellfire and Shortcuts are unable to be removed.

This is what Christie wrote:

Dear Ms. Sherman:

Thank you for contacting The Kroger Co. I apologize for any misunderstanding concerning the digital coupon policy. Please see below the more current policy:

Customers may not use an online coupon and a paper coupon together for the same item.

Example: if you want to buy orange juice and you have both an online coupon loaded and a paper coupon, only the online coupon will work.
The online coupon will always take priority over the paper coupon. Stacking is not allowed

Again I apologize for the misinformation you were given. If you have any further questions please feel free to contact us at 800.576.4377.


Christie Metropulos
Consumer Affairs

I had also receive an email a day or two ago from someone that works in their help support for the digital coupons and received this response:

Digital coupons can not be doubled - they are for the face value only, and can only be used once. They can not be combined with digital coupons from other websites.

Each store location has the option of using a store or manufacturer's coupon in addition to a digital coupon - as long as the value of the
coupon(s) used does not exceed the purchase price of the item(s).

Confused yet??

My recommendation would be to not take the risk in loading eCoupons...and just use paper coupons to get the best deals. If you feel you do not have the time to clip coupons and don't use them, then this is an option for you that would help you save a bit of money at Kroger with little effort.

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